Jakub Golon
E-commerce Application Analyst
Implementation and project coordination in e-commerce
Professional profile
A dependable, solution-oriented systems analyst with hands-on experience in implementing, integrating and maintaining IT systems. In my daily work I combine the business perspective with the technical side. I pick up complex processes quickly, keep documentation, coordinate acceptance testing and help keep the backlog in order.
My experience rests on two pillars:
- Implementation and e-commerce (Hebe) Rolling out new drugstores and delivery methods, configuring sales platforms, courier integrations, order handling and resolving operational problems in JIRA and ServiceNow.
- Processes and incidents (Euronet) Classifying the causes of faults and coordinating service teams under SLA. Procedure-driven work on critical infrastructure, which taught me discipline in ticket handling and working against the clock.
I am analytical, independent, attentive to technical detail and comfortable finding my way around complex system architectures.
Implementation in my daily work
The implementation side of my job is a significant part of my work today. I am responsible for preparing and configuring new delivery methods and for connecting new drugstores to the e-commerce ecosystem. I also coordinate UAT testing of the marketplace platform.
That is why I am aiming for an IT implementation specialist or IT project manager role. I am building the formal grounding at university: my engineering specialisation was IT system implementation, and the master's degree I am taking now is in project management.
Professional experience
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01.04.2026 › present
Junior E-commerce Application Analyst
Hebe, Jerónimo Martins Group
- Implementation and configuration: connecting new drugstores to the e-commerce ecosystem, together with preparing and configuring new delivery methods.
- Integrations: maintaining and overseeing integrations with external courier partners.
- Project support and acceptance testing: coordinating UAT testing of the marketplace platform, verifying business scenarios, keeping documentation and supporting the project manager.
- Diagnostics and optimisation: analysing and resolving day-to-day technical problems, verifying data correctness and handling tickets in JIRA and ServiceNow.
- Operational process management: monitoring the availability of courier services and the correctness of delivery configuration.
- Working with the business: acting as the main point of contact for technical support and for improvements to e-commerce processes.
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17.06.2024 › 31.01.2026
Junior Network Monitoring Specialist
EURONET POLSKA Sp. z o.o.
- Infrastructure monitoring: overseeing the continuity of a nationwide network of around 7,500 ATMs and cash deposit machines.
- Remote technical support: resolving device faults remotely and independently.
- Incident management: classifying the causes of faults and routing tickets to the right service teams within agreed SLA windows.
- Day-to-day operations: phone support for service teams in the field and supplying the data they needed for repairs.
Education
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10.2025 › present
Management, part-time master's studies
WSB Merito University Warsaw
Specialisation: project management
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10.2021 › 02.2025
Information Management, full-time engineering studies (Engineer's degree)
Polish-Japanese Academy of Information Technology (PJAIT)
Specialisation: IT system implementation
Skills and tools
Platforms and systems
Ticketing and monitoring
Analysis and modelling
Environments and web
Office and design tools
The highlighted tools are the ones I use in my daily work.
Languages
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EnglishC1, advanced
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GermanB1
Soft skills
- Problem solving and root cause analysis
- Good organisation of my own work
- Analytical and critical thinking
- Attention to technical detail
- Independence in decision making
- Communication between business and IT