Implementation · E-commerce · Integrations

Jakub Golon

E-commerce Application Analyst

Implementation and coordination are part of my daily work. I am aiming for an IT implementation specialist or IT project manager role.

A dependable analyst with experience in implementing, integrating and maintaining IT systems. I pick up complex business processes quickly, organise my own work well, keep documentation and coordinate acceptance testing.

Current role Junior E-commerce Application Analyst Hebe, Jerónimo Martins Group
Experience in IT 06.2024 Euronet Polska, then Hebe
Education Engineer's degree IT system implementation, PJAIT
In progress Master's studies project management, WSB Merito University

What I work with day to day

Salesforce Commerce Cloud and Service Cloud
Innoship courier integrations and delivery methods
Postman order operations: cancelling, editing data, previewing
OMS systems order handling and verification
JIRA tickets and project work
ServiceNow incident handling under SLA

I also work with Mirakl from time to time, during UAT testing of the marketplace platform. The full list of tools is on the About page.

Experience

01.04.2026 › present Current

Junior E-commerce Application Analyst

Hebe, Jerónimo Martins Group

Connecting new drugstores to the e-commerce ecosystem, together with preparing and configuring new delivery methods. I also coordinate UAT testing of the marketplace platform, keep technical documentation and support the project manager in contact with the business.

  • Salesforce
  • Innoship
  • UAT testing
  • JIRA
  • ServiceNow
  • Postman

17.06.2024 › 31.01.2026

Junior Network Monitoring Specialist

EURONET POLSKA Sp. z o.o.

Classifying the causes of faults across a nationwide device network, routing tickets to the right service teams within agreed SLA windows, and resolving faults remotely. This is where I learned to work by procedure and to coordinate teams in the field.

  • Incident management
  • SLA
  • Service coordination
  • Grafana

Contact

E-mail or a LinkedIn message will reach me fastest.